Frequently Asked Questions
Is your system compatible with all cable providers?
As long as your provider has the ability to add a local channel our system will be compatible with it. Your provider will tell us the type of connection needed and we provide the appropriate cables and adapters.
Where should we start if we've never had a community channel?
First step to verify if your provider allows for you to have one. Some will require your contract to be amended to include this capability.
Next, you will need to verify if the modulator or encoder is being provided, or if the property needs to purchase it.
Do we need to let our cable provider know we are signing up with you?
No - If you currently have a channel and your equipment is onsite then you do not need to notify your provider.
Yes - If the equipment is located at your provider's facility then we need to ask them where to send your new equipment.
How long does the process take?
If you're upgrading an existing channel the process can be as quick as you need it to be but the average is 10-14 days.
We currently have a standard definition channel and would like to upgrade to High Definition?
We see there is an option for a second channel. What is this used for?
There are 2 common uses for a second channel.
1- Display a gate or lobby camera so people know who they are letting in.
2- A secondary channel devoted to a specific topic different from the main channel. Example: Social channel vs HOA business.